Refund policy

5startools has the right to refuse or cancel orders without consent. 5startools will fully refund buyer upon cancelation.

At 5 Star Tools, we strive to ensure that our customers are satisfied with their purchases of machinery and equipment, including clamps and tools, excavators, frame machines, frame pullers, hydraulic pumps, scissor lifts, and vehicle lifts. However, we understand that there may be circumstances where returns or refunds are necessary. Please note that 5 Star Tools reserves the right to refuse or cancel any order at our discretion. If an order is canceled by us, we will provide a full refund to the buyer promptly.

To initiate a return or request a refund, please contact our customer service team within 14 days of receiving your order. All items must be returned in their original condition, unused, and in their original packaging. We are not able to accept returns for custom or special-order items. Shipping costs for returns are the responsibility of the buyer unless the return is due to an error on our part or a defective product.

If you receive a defective or incorrect item, please contact us immediately so we can arrange for a replacement or refund. We will cover the cost of return shipping in such cases. Refunds will be processed to the original payment method and may take several business days to reflect in your account. We appreciate your understanding and cooperation in following our return and refund policy.